Because Microsoft is such a large company with so many departments, its BEST and QUICKEST to follow the prompts and to specify to the automated assistant what you are calling about. This way your call can be quickly directed to the appropriate department.
Here is how:
1. Dial the Microsoft Customer Service Phone Number: 800-642-7676
2. The automated assistant will ask you to state what you are calling about, say “Customer Service”.
2. Then it will ask whether you are calling about “Home” or “Business”, state which one you are calling about.
3. Then it will ask to specify your issue, such as “Billing”, “Technical Support”, “Account Information”. Specify what you are calling about and you will be transferred to an appropriate representative.
However, if instead you keep repeating “Customer Service” (this technique works great with most other companies), the system continues to block you by asking what you are calling about. Eventually, if you persist, they will transfer you to a live rep, but he will also ask you what you are calling about and will most likely need to redirect you.
If you are calling about something other than tech issues, try one of the following numbers:
Microsoft Store Sales and Customer Support: 877-696-7786
Microsoft Direct for Businesses and Large Orders: 888-891-3084
Microsoft products bought elsewhere and online Answer Desk: 800-642-7676
Microsoft Office and Windows Accessibility Questions: 800-936-5900.
Experts are also available to chat online 24/7 at: https://support.microsoft.com/en-us/accessibility/disability-answer-desk
Microsoft is an American multinational technology corporation, that develops, manufactures, sells, and licenses a wide range of software solutions, consumer electronics, as well as personal computers and services. The company is best known for its operating system Windows, Microsoft Office Suite and Internet Explorer. Microsoft is one of the world’s largest software makers as well as one of the world’s most valuable companies.
Most Popular Products: Windows, Office, Skype, Visual Studio, Dynamics, Azure, Xbox, Surface, Mobile
Services: MSN, Bing, OneDrive, MSDN, Outlook.com, LinkedIn, TechNet, Xbox Live.