Unfortunately, the automated phone system at Costco, DOES NOT allow you to speak to a live rep, by skipping the automated assistance, which tries to direct your call. So don’t waste your time by pressing 0, or saying “Customer Service”, the automated assistance will just ignore you and bounce back to the beginning of the menu,
So what should you do?
The easiest and quickest way is to actually follow the automated prompts! Here is how:
Most membership questions, can be answered in store, by a customer service desk employee. Exceptions are partner services, like Home improvement service, travel, auto, etc. These are 3rd party companies working on contract basis with Costco, so you need to call them directly, to get answers.
If your issue has not been resolved, trying calling one of the Costco customer service numbers below:
Costco Travel Phone Number: 877-849-2730 M-F 5am – 9pm PT Sat – Sun: 6am – 5:30pm PT
Technical Support: 866-861-0450 M-F 7am – 8pm PT
Costco.com Online Orders: 800-955-2292 M-F 5am – 8pm PT; Sat – Sun: 5am – 7pm PT
Costco Business Center Orders: 800-788-9968 M-F 7am – 5pm PT
Costco Concierge Services: 866-861-0450 M-F 5am – 10pm PT
Costco.com Pharmacy: 800-607-6861 M-F 5am – 7pm PT and Sat 9:30am – 2pm PT
Costco Photo Center: 855-620-7579 M-S 6am – 8pm PT
CostcoTickets.com: 855-258-3217 M-S 7am – 9pm PT
Costco is the largest American, membership-only warehouse club, that provides a wide range of merchandise, groceries, apparel, home improvement and travel services. The company is the second largest retailer in the world, bested only by Walmart. Costco has a total of 705 warehouses, located across the globe. There are 493 in the United States alone, and the rest are in Canada, Mexico, Australia, United Kingdom, Spain, South Korea, Taiwan, Lebanon, Japan.
Among Costco’s products are groceries, apparel, home and garden products, TVs, phones, kid’s toys, indoor and outdoor furniture, pharmacy, optical and more.
Costco’s top services for consumers include: home delivery of merchandise, travel deals, auto program, motorcycle and power sports, home, home, auto, health and life insurance plans, mortgages and refinancing. Business services include: payment processing, business phone services, payroll services, business checks and more.