Elephant works to provide auto, home, and motorcycle insurance to its customers through premium, low-cost rates. Customers can receive quotes for damaged vehicle repairs through their insurance company, add additional vehicles to the policy, track processed claims, and protect their vehicles from uninsured accidents. Customers choosing Elephant can easily contact their customer support team in the following ways:
Elephant Customer Service Number
Elephant Insurance has multiple customer service numbers that can be used for specific claims and customer service. Through the list of customer service numbers below, customers can speak with an agent to report claims for accidents, account issues, and more. Their primary customer service number is used for reporting new claims as a result of accidents or damage to vehicles and can also submit information through the fax number listed below:
Elephant Customer Service New Claims Number: 844-937-5353
Hours of Operation:
Monday-Friday: 8:00AM – 7:00PM ET
Saturday: 9:00AM – 5:30PM ET
Customers can report specific damages, such as windshield or glass only claims, through the customer service number listed below:
Elephant Customer Service Glass Claims Number: 800-413-8860
When calling their customer service number for reports on existing claims, customers can contact them during the following hours of operation:
Monday-Friday: 8:00AM-5:00PM ET
Customers with homeowners insurance through Elephant, customers can speak with either a sales agent or claims agent through the customer service number below:
Elephant Customer Service Homeowner’s Sales Number: 855-939-5340
Elephant Customer Service Homeowner’s Claims Number: 866-423-8920
Customers with motorcycle insurance can easily speak with a customer service agent through the customer service number listed below:
Elephant Customer Service Motorcycle Agent Number: 855-939-5340
Motorcycle Agent Hours of Operation:
Mon-Fri: 8:00 AM – 9:00 PM EST
Saturday: 9:00 AM – 6:00 PM EST
Elephant Customer Service Mailing Address
Elephant also provides their customers with multiple mailing addresses for making insurance payments, filing claims with Elephant, and contacting Elephant Insurance for correspondence.
Elephant Customer Service Mailing Address: Elephant Insurance Deep Run I 9950 Mayland Dr. Henrico, VA 23233
Elephant Customer Service Payments Mailing Address: Elephant Insurance P.O. Box 75658 Baltimore, MD 21275-5658
Elephant Customer Service Claims Mailing Address: Elephant Insurance P.O. Box 5205, Glen Allen, VA. 23058
Elephant Customer Service Email Address
Elephant Insurance also has both customer service and claims email addresses that can be contacted about issues or concerns with their policies, account information, claims process, and more. When contacting Elephant, customers should expect a response within 48 business hours.
Elephant Customer Service Help Center
Elephant Insurance provides an FAQ section to help new customers learn about the basics of insurance, how their claims process works, how to best manage policies, and how to receive quotes for insurance policies from their company. Their FAQ page provides a detailed list of questions and articles associated with various topics according to their business. It offers its customers a complete list of options of what their company can provide in the circumstances such as car accidents.
Elephant Customer Service Help Center: https://www.elephant.com/faqs
Elephant Customer Service Live Chat
Elephant Insurance users can speak with a representative by logging into their accounts. Once logged in, customers can chat with a representative during the following hours of operation for questions related to quotes, claims, payments, etc.
Hours of Operation:
Monday – Friday: 8:00AM – 6:00PM ET
Saturday: 9:00AM – 4:00PM ET
Sunday – Closed ET
Elephant Customer Service Live Chat: https://account.elephant.com/
Elephant Customer Service Contact Us Form
While Elephant Insurance doesn’t have a contact form for regular customer service, customers can file claims online through their claims report form. By providing information about your claim through their form, customers can reach out to a representative about their accident’s associated costs and coverage.
Elephant Customer Service Contact Us Form: https://fnol.elephant.com/.
Elephant Customer Service Mobile App
Customers who use Elephant Insurance can keep track of their claims and account information by downloading and logging into their accounts through the mobile app. Their mobile app is available on both IOS and Android.
Elephant Customer Service Social Media
Elephant Insurance customers can also keep track of their insurance company by following them on social media. Their social media is primarily used for updates about their company, blog updates, and other reports. Customers can also use their social media to connect to the nearest agent for assistance with their claims and account information.
Elephant Insurance is a brand insurance company provided by the Admiral Group, an FTSE 100 company known as one of the U.K.’s leading insurers. Headquartered in Richmond, Virginia, the company is a customer-centric direct insurer established in 2009 to provide insurance to people across the United States.
Customer Service Number: 844-937-5353
Address: Elephant Insurance Deep Run I 9950 Mayland Dr. Henrico, VA 23233
Contact Points: Phone, mail, email, social media
Services Supported: auto insurance, homeowner insurance, motorcycle insurance.