Root Insurance Customer Service Number

Root Insurance provides auto, homeowners, and renters insurance in various states throughout the US. It initially got its start in 2015 and has grown to have over 1100 employees in 34 states. They’re one of the first companies to provide a discount based on the use of semi-autonomous driving settings. Tesla owners receive a discount from Root Insurance if their vehicle spends the majority of its drive time in Autosteer mode. This policy has made them one of the most innovative insurance providers in the industry today.

Root Insurance Customer Service Number

The Root Insurance customer service number is available for general concerns related to your policy. You can make changes, get rates, and confirm types of available coverage with their helpful team. They have a separate line for starting new claims and another for talking about existing claims. Submitting a claim can be done 24/7 using their phone app or on their website.

Root Insurance Customer Service Number: 866-980-9431

Monday-Friday, 9 am to 8 pm ET

Car insurance

Claims received 24/7 via our site or app
New claims: 866-980-9431
Current claims: 866-489-1985

Insured Renter Claims
New claims: 866-980-9431
Current claims: 866-489-1985

Root Homeowner claims

Claims received 24/7 in the app
All claims: 844-208-0665
Request new roadside service: 844 271 4357

Root Insurance Customer Service Mailing Address

The headquarters of Root Insurance Co can be found in Columbus, OH. The following address can be used to contact their claims department by adding Attn: Claims Department in front of it. This is the appropriate way to submit information essential to your claim, including legal documents.

Root Insurance Customer Service Mailing Address: 80 E Rich Street, Suite 500, Columbus, OH 43215

Root Insurance Customer Service Email Address

Root Insurance encourages the use of its email account for communicating with its team about non-urgent matters. You’ll receive an email back from their team within 48 hours of submitting an email. They have a separate email for submitting receipts involving a claim as well.

Root Insurance Customer Service Email Address: help@joinroot.com
Receipt Photos: roadside@joinroot.com

Root Insurance Customer Service Help Center

The root insurance customer service help center is a great way of getting answers to the most frequently asked questions. This includes how to process a claim, the availability of coverage, how to start a career with Root Insurance, and more. This comprehensive set of articles ensures that your most pressing questions will be quickly answered. 

Root Insurance Customer Service Help Center: https://www.joinroot.com/help/

Root Insurance Customer Service Live Chat

Root Insurance also offers a live chat option for getting support with their products. This ensures that you have quick, discreet access to the support you need when filing a claim or having other questions about your service.

Root Insurance Customer Service Live Chat: https://www.joinroot.com/help/

Root Insurance Customer Service Contact Us Form

Root Insurance does not provide a general contact us form, but they do provide access to a quote system that will get you answers about your potential rate under their services. This makes it easy to consider what they have to offer and compare it to other providers.

Root Insurance Customer Service Contact Us Form: N/A

Root Insurance Customer Service Mobile App

Root Insurance provides powerful tools through its mobile app. This app serves as proof of insurance; it also provides important access to your claim information and the ability to file a new claim on the spot. You can also track the state of your claims, receive updates, as well as ask for and provide information about the ongoing process.

Google Play: https://play.google.com/store/apps/details?id=com.joinroot.root
Apple Apps: https://apps.apple.com/us/app/root-affordable-car-insurance/id1021256908

Root Insurance Customer Service Social Media

Root Insurance is dedicated to remaining in contact with its customers. One avenue it uses to do this is its social media presence. Through these platforms, you can receive valuable posts about getting the most out of your insurance, pitfalls to avoid, and more. You can also connect with other Root Insurance users and get general help about their services.

Facebook: https://www.facebook.com/rootinsurance/
Twitter: https://twitter.com/rootinsurance/
Instagram: https://www.instagram.com/rootinsurance/
LinkedIn: https://linkedin.com/company/rootinsurance/
YouTube: https://www.youtube.com/c/RootInsurance

About Root Insurance

First founded in March of 2015 by Alex Timm and Dan Manges, Root wanted to revolutionize the auto insurance industry. It started this tradition by offering a discount to owners of Tesla vehicles that primarily relied on the autosteer feature. This would lead to them being the first to offer a discount for relying on semi-autonomous vehicles. 2021 would see them offering special insurance options for cars purchased through Carvana. The two companies corroborated creating an embedded experience for their users, another industry first.

Customer Service Number: 866-980-9431
Address: 80 E Rich Street, Suite 500, Columbus, OH 43215
Website: https://www.joinroot.com/
Contact Points: Phone, Email, Social Media, App, Live Chat
Services Supported: Car Insurance, Homeowners Insurance, Renters Insurance

Root Insurance Headquarters Location Map