Root Insurance Customer Service Number

Root Insurance provides auto, homeowners, and renters insurance in several states throughout the US. It started in 2015 and has grown to over 1100 employees in 34 states. They’re one of the first companies to provide a discount based on the use of semi-autonomous driving settings. Tesla owners receive a discount from Root Insurance if their vehicle spends most of its drive time in Autosteer mode. This policy has made the company one of the most innovative insurance providers in the industry today.

Root Insurance Customer Service Number

The Root Insurance customer service number is available for general concerns related to your policy. You can make changes to your policy, get rates, and confirm the types of available coverage with the helpful customer support team. They have a separate line for starting new claims and another for discussing existing ones. You can submit a claim 24/7 using its phone app or website.

Root Insurance Customer Service Number: 1-866-980-9431

Monday-Friday, 9 am to 8 pm ET

Car insurance:

Claims are received 24/7 via the Root Insurance site or app. 

New claims: 1-866-980-9431 

Current claims: 1-866-489-1985

Request roadside assistance: 1-844-271-4357

Insured Renter Claims: 

New claims: 1-866-980-9431 

Current claims: 1-866-489-1985

Root Homeowner claims:

Claims are received 24/7 in the app 

All claims: 1-844-208-0665 

Root Insurance Mailing Address

The headquarters of Root Insurance Company can be found in Columbus, OH. The following address can be used to contact their claims department by adding “Attn: Claims Department” to the address. This is the appropriate way to submit information essential to your claim, including legal documents.

Root Insurance Mailing Address:

80 E Rich Street,
Suite 500,
Columbus, OH 43215

Root Insurance Email Address

Root Insurance encourages using its email account to communicate with its team about non-urgent matters. You’ll receive an email back from their team within 48 hours of submitting an email. They have a separate email address for submitting receipts involving a claim.

Root Insurance Email Address: help@joinroot.com 

Receipt Photos: roadside@joinroot.com

Root Insurance Help Center

The Root Insurance customer service help center is a great way of getting answers to the most frequently asked questions. This includes how to process a claim, the availability of coverage, how to start a career with Root Insurance, and more. This comprehensive set of articles ensures that your most pressing questions will be quickly answered.

Root Insurance Help Center: https://www.joinroot.com/help/

Root Insurance Live Chat

Root Insurance also offers a live chat option for getting support with their products. This ensures you have quick, discreet access to the support you need when filing a claim or having other questions about your service. The live chat is an efficient place to ask about how to get homeowners insurance, find auto insurance rates, and get more information about which coverage option may work best for you before you get too far into the process.

Root Insurance Live Chat: https://www.joinroot.com/help/

Root Insurance Mobile App

Root Insurance provides powerful tools through its mobile app. The Root app serves as proof of insurance. As a Root customer, it also offers access to your claim information and allows you to file a new claim on the spot. You can also track the status of your claims, receive updates, and ask for or provide information about the ongoing process.

Google Play: https://play.google.com/store/apps/details?id=com.joinroot.root 

Apple Apps: https://apps.apple.com/us/app/root-affordable-car-insurance/id1021256908

Root Insurance Social Media

Root Insurance is dedicated to remaining in contact with and educating its customers. One avenue it uses to do this is its social media presence. Through these platforms, you can receive valuable posts about getting the most out of your insurance, pitfalls to avoid, and how to find the best coverage option for you. You can also connect with other Root Insurance users and get general help with their services.

• Root Insurance Facebook: https://www.facebook.com/rootinsurance/ 
• Root Insurance X/ Twitter: https://twitter.com/rootinsurance/ 
• Root Insurance Instagram: https://www.instagram.com/rootinsurance/ 
• Root Insurance LinkedIn: https://linkedin.com/company/rootinsurance/ 
• Root Insurance YouTube: https://www.youtube.com/c/RootInsurance

About Root Insurance

First founded in March 2015 by Alex Timm and Dan Manges, Root wanted to revolutionize the auto insurance industry. It started this tradition by offering a discount to owners of Tesla vehicles that primarily relied on the autosteer feature. This would lead to them being the first to offer a discount for relying on semi-autonomous vehicles. Root Insurance also offers discounts through its test drive program. This program gives each Root customer a tailored rate based on safe driver criteria. As a good driver with the company, you can lower your car insurance rate at all coverage levels. In 2021, the company offered special insurance options for cars purchased through Carvana. The two companies collaborated in another industry first, creating an embedded experience for their users. 

Root Insurance Headquarters Location Map