Elephant Customer Service Number

Elephant Insurance Company provides its customers with auto, home, and motorcycle insurance through affordable rates across the United States. Elephant Insurance customers can receive quotes for damaged vehicle repairs, add coverage for additional vehicles to their policy, track a processed claim, and protect their vehicles from uninsured accidents by purchasing Elephant car insurance or home insurance. Customers choosing Elephant Insurance Services can easily contact their customer support team using various contact methods, which are outlined below.

Elephant Customer Service Number

Elephant Insurance has multiple customer service numbers that you can use for specific claims and customer service needs. Whether you want to learn about each coverage option you have, need to check on your collision coverage, learn more about getting covered with bad credit, or want to request roadside assistance, the Elephant Insurance Services customer service numbers are convenient to contact for a quick response. Their primary customer service number is used for general questions from current or prospective Elephant Insurance customers, but be sure to check if there’s a better number to use for your specific query.

Elephant Customer Service General Phone Number: 1-855-353-7426

If you need to file or modify a car insurance or home insurance claim with Elephant, contact the following number.

• Elephant Customer Service New Claims Number: 1-844-937-5353
• Claims Fax Number: 1-804-955-1722

Hours of Operation: Monday-Friday: 8:00 am – 8:00 pm EST; Saturday: 9:00 am – 6:00 pm EST

Customers with homeowners insurance through Elephant can speak with either a sales agent or claims agent through these customer service numbers.

• Elephant Customer Service Homeowner’s Sales Number: 1-855-939-5340 
• Elephant Customer Service Homeowner’s Claims Number: 1-866-423-8920

Homeowner’s Insurance Customer Support Hours of Operation: Mon-Fri: 8:00 am – 9:00 pm EST; Saturday: 9:00 am – 6:00 pm EST 

Customers with motorcycle insurance can easily speak with a customer service agent through the customer service number listed below:

Elephant Customer Service Motorcycle Agent Number: 1-844-937-5361

Motorcycle Agent Hours of Operation: Mon-Fri: 8:00 am – 9:00 pm EST; Saturday: 9:00 am – 6:00 pm EST 

Elephant Mailing Address

Elephant also provides their customers with multiple mailing addresses for making insurance payments, filing claims with Elephant, and sending documents required for Elephant car insurance or another Elephant insurance policy.

Elephant General Mailing Address: 

Elephant Insurance
P.O. Box 5005
Glen Allen, VA 23058

Elephant Payments Mailing Address: 

Elephant Insurance
P.O. Box 715658
Philadelphia, PA 19171-5658

Elephant Email Address

Elephant Insurance also has customer service and claims email addresses that you can contact about issues or concerns with your policies or get help understanding your policy discounts, collision coverage, online account, homeowners insurance policy, and other features related to your insurance coverage with Elephant. This is a helpful way to address your inquiries when you don’t have time to wait for an agent by phone and don’t need your question answered right away. Customers should expect a response within 48 business hours when contacting Elephant by email.

• Elephant Email Address: customerservice@elephant.com 
• Elephant Claim Support Email Address: Claims@elephant.com

Elephant Help Center

Elephant Insurance provides an FAQ section to help new customers learn about the basics of auto, life, and homeowners insurance, how their claim process works, how to best manage an auto insurance policy, and what to expect when you receive a quote offer from their insurance partners. Their FAQ page provides a detailed list of questions and articles associated with various topics that Elephant customers typically ask, allowing you to address your inquiries on your own without needing to call or email customer service. 

Elephant Help Center: https://www.elephant.com/faqs

Elephant Live Chat

Elephant Insurance users can speak with a representative by logging into their accounts. Once logged in, customers can chat with a representative during the following hours of operation for questions related to quotes, claims, payments, etc.

Elephant Live Chat: https://account.elephant.com/

Hours of Operation: Monday – Friday: 8:00 am – 6:00 pm EST; Saturday: 9:00 am – 4:00 pm EST

Elephant Claim Form

Elephant makes it easy for customers to file a claim for their life, home, or auto insurance policy by logging into their online account and filling out the form. If you have all the information required for a claim against your home or car insurance coverage, you can take advantage of this helpful feature by answering a few questions about your claim. Then, a customer service representative will reach out to you to gather additional information, if needed, and walk you through the claims process. 

Elephant Claim Form: https://fnol.elephant.com/ 

Elephant Document Request

If you need to view any documents related to your Elephant car insurance or another Elephant policy, you can use the Elephant document request portal to do so after logging into your account. You can also use the portal to safely and securely send requested documents to Elephant Insurance Company safely and securely, which is quicker than sending them by mail.

Elephant Document Request Portal: https://www.elephant.com/contact/document-request 

Elephant Mobile App

Customers who use Elephant Insurance can keep track of their accident claims and account information by downloading and logging into their accounts through the mobile app. The app makes it easy to access roadside assistance coverage, auto insurance policy ID cards, contact information, life insurance coverage, and more. Their mobile app is available on both iOS and Android.

• Google Play: https://play.google.com/store/apps/details?id=com.admiral.admiralserviceapp.prod 
• App Store: https://apps.apple.com/gb/app/elephant-insurance/id1340872177

Elephant Social Media

Elephant Insurance customers can also keep track of news about Elephant Auto Insurance and their other products by following them on social media. Their social media channels are primarily used for updates about their company, blog updates, and updates to their products. Customers can also use their social media to contact an agent for assistance with their claims and account information, which can be a convenient alternative to a phone call or email when you don’t have an urgent question.

• Facebook: https://www.facebook.com/ElephantInsurance/ 
• X/Twitter: https://twitter.com/elephantautoins 
• Instagram: https://www.instagram.com/elephantinsurance/ 
• YouTube: https://www.youtube.com/user/ElephantInsurance 

About Elephant

Elephant Insurance is an insurance company provided by the Admiral Group, an FTSE 100 company known as one of the UK’s leading insurers. Headquartered in Virginia and founded in 2009, Elephant Insurance Services is a customer-centric insurer offering auto, home, and life insurance to people across the United States. The company has been named one of the best insurance companies in the country by Forbes and has been a Great Place to Work Certified company for multiple years.

Elephant Headquarters Location Map