This Pennsylvania-based managed care health plan is part of the Medicaid and Medicare family of insurance plans. Through this plan, low-income residents in the southeastern area of Pennsylvania are able to get the care they need to remain healthy. Over 400,000 members are supported by this plan in Philadelphia, Montgomery, Chester, Delaware, and Bucks county.
Keystone First Customer Service Number
Using the following number, you can get information about your plan, the coverage available, and what deductibles you have remaining. You can also get help finding a physician or office and learn how to file an appeal or acquire pre-authorization for your services. Support is available 24 hours a day, seven days a week. They also offer a TTY line. You can find other numbers through https://www.keystonefirstpa.com/member/eng/getting-care/phone-numbers.aspx
Keystone First Customer Service Number: 800-521-6860
Keystone First Customer Service Mailing Address
The headquarters of Keystone First is located in Philadelphia, PA, where they provide support for close to 400,000 people throughout SE Pennsylvania.
Keystone First Customer Service Mailing Address: Keystone First 200 Stevens Drive Philadelphia, PA 19113
Keystone First Customer Service Email Address
The following email address is a convenient way to reach out for support with your insurance plan. You can request PDF members manual and ask for any information you may need regarding your plan. Responses generally happen within 48 hours.
Keystone First Customer Service Email Address: [email protected]
Keystone First Customer Service Help Center
The Keystone First Help Center is a valuable source of information for those with coverage. You can access your member portal, search for in-network physicians and pharmacies, and even more through this link. You can also download the member handbook, go over your benefits, and look through a list of important numbers.
Keystone First Customer Service Help Center: https://www.keystonefirstpa.com/member/eng/index.aspx
Keystone First Customer Service Live Chat
There is no Live Chat access available with Keystone First.
Keystone First Customer Service Live Chat: N/A
Keystone First Customer Service Contact Us Form
The Contact Us Form is a useful way to get information about your coverage and plan. You can also reach out through this access point to determine if your plan covers certain providers. Whatever you need to know, you can contact their team and get answers within 48 hours.
Keystone First Customer Service Contact Us Form: https://apps.keystonefirstpa.com/securecontact/index.aspx
Keystone First Customer Service Mobile App
The Mobile App is a useful tool for those receiving coverage from Keystone First. Through this app, you can track appointments, following claims, and find covered physicians. You can also learn about your remaining coverage and any deductibles you may have left to pay.
Keystone First Customer Service Social Media
Keystone First maintains four social media platforms through which they communicate updates, news, and changes about their plans and coverage. Followers will also get announcements about open-coverage periods and when it’s time to re-enroll for the following year.
About Keystone First
This managed care health plan was established in 1982 by the Sisters of Mercy under its present name. It is owned and managed by Blue Cross Blue Shield of Michigan and Independence Blue Cross. It has a reputation for excellence among its client base, being rated as one of the “Top Medicaid Plans in Pennsylvania” in 2015. With this plan, patients are able to receive regular eye exams, dental care, and various other forms of medical care. There is an advanced form of the plan known as the Keystone First VIP Choice plan to provide coverage for those with dual-eligible special needs. There is also a HealthChoices plan that covers 70,000 individuals.
Customer Service Number: 800-521-6860
Address: 200 Stevens Drive Philadelphia, PA 19113
Contact Points: Phone, Email
Services Supported: Managed Health Care Plans