Keystone First Customer Service Number

This Pennsylvania-based managed care health plan is part of the Medicaid and Medicare family of insurance plans. Through this plan, low-income residents in the southeastern area of Pennsylvania can get the care they need to remain healthy. The health insurance needs of over 400,000 members are supported by Keystone First in Philadelphia, Montgomery, Chester, Delaware, and Bucks County.

Keystone First Customer Service Number

Using the following number, you can ask questions about your health plan, the health care coverage available, health care provider services, how to find a primary care provider, and what deductibles you have remaining. You can also get help finding a physician or office and learn how to file an appeal or acquire pre-authorization for your services. 24-hour support is available every day of the week. They also offer a TTY line. You can find other numbers at https://www.keystonefirstpa.com/member/eng/getting-care/phone-numbers.aspx

Support Hours: 24 hours, 7 days a week

Keystone First Customer Service Number: 800-521-6860

Keystone First TTY: 800-684-5505

Keystone First Provider Services: 1-800-521-6007

Phone Hours: 24 hours, 7 days a week

Keystone First Mailing Address

The headquarters of Keystone First is located in Philadelphia, PA, where they provide support for close to 400,000 people throughout SE Pennsylvania.

Keystone First Mailing Address: 

Keystone First 

200 Stevens Drive 

Philadelphia, PA 19113

Keystone First Email Address

The following email form is a convenient way for Keystone First members to reach out with healthcare questions for one of the registered nurses to respond to. You’ll receive a call within 24 hours.

Keystone First Nurse Email Form: https://hostedservices.sironahealth.com/AmerihealthTriageClient/HealthInfoQuery.jsp?fc=2306

Keystone First Help Center

The Keystone First Help Center is a valuable source of information for those with coverage. You can access your member portal, search for in-network physicians and pharmacies, access the Health Library, read up on member services, and even more through this link. You can also download the members’ handbook, go over your benefits, and look through a list of important numbers.

Keystone First Help Center: https://www.keystonefirstpa.com/member/eng/index.aspx

Keystone First Contact Us Form

The Contact Us Form is a useful way to get information about your coverage and plan. You can also reach out through this access point to determine if your plan covers certain providers or pharmacy services.  You can also ask about Keystone First member rights. Whatever you need to know, you can contact their team and get answers within 48 hours.

Keystone First Contact Us Form: https://apps.keystonefirstpa.com/securecontact/index.aspx

Keystone First Mobile App

The Mobile App is a useful tool for a tech-savvy patient receiving coverage from Keystone First. Through this app, you can track appointments, file claims, and find covered physicians. You can also learn about your remaining coverage and any deductibles you may have left to pay.

Keystone First App, Google Play: https://play.google.com/store/apps/details?id=com.ahc.ckfmobile 

Keystone First App, Apple Apps: https://apps.apple.com/us/app/keystone-first-mobile/id1185532870

Keystone First Social Media

Keystone First maintains four social media platforms through which they communicate updates, news, and changes about their plans and coverage. Followers will also get announcements about open-coverage periods and when it’s time to re-enroll for the following year.

• Keystone First Facebook: https://www.facebook.com/Keystone-First-101516962045555 
• Keystone First X/ Twitter: https://twitter.com/KeystoneFirst 
• Keystone First Instagram: https://www.instagram.com/keystonefirst/ 
• Keystone First LinkedIn: https://www.linkedin.com/company/keystone-first/?viewAsMember=true

About Keystone First

Keystone First, a Medical Assistance (Medicaid) managed care health plan, has its roots in the Mercy Health Plan, which was founded in 1982 at Misericordia Hospital in West Philadelphia. It was established to address the issue of Medicaid patients using the emergency room for primary care. In 1992, Mercy Health Plan became the first Medical Assistance managed care plan to receive NCQA accreditation. The plan continued to grow and in 1996, it formed a partnership with Keystone Health Plan East to become Keystone Mercy Health Plan. In 2012, it became Keystone First, serving over 300,000 Medical Assistance recipients to foster healthy communities in the five-county Greater Philadelphia region.

Under Keystone First, patients can receive regular eye exams, dental care, and other forms of medical care. There is an advanced form of the plan known as the Keystone First VIP Choice plan to provide coverage for those with dual-eligible special needs. There is also a HealthChoices plan that covers 70,000 individuals.

The health partners of Keystone First include a network of committed healthcare providers, hospitals, and pharmacies. Keystone First, coverage by Vista Health Plan, is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of members. Additionally, Keystone First invites providers to partner with them in making a long-term commitment to being anti-violence advocates and launching Healthy Families, Safe Communities, an education campaign including materials and resources for both members and providers. Furthermore, the physical health coverage for Keystone First is provided by Health Partners Plans.

Keystone First Headquarters Location Map