Many people turn to Aetna for their health insurance needs, but what do you do when you need help? Aetna has various methods available for you to contact their customer service representatives. When you need a fast answer, you can count on Aetna to deliver the help you need. The most common reason for contacting the company is to get answers regarding their various policies. You may be a new customer inquiring about health insurance, or you may be an existing customer who simply has a question about one or more policies. In addition, you can contact Aetna if you have technical difficulties with their website or have questions about your account.
Aetna Phone Numbers
Corporate Number: 1-800-872-3862. The main customer service number is open from 8 a.m. to 6 p.m. This phone number is for the Corporate Contact Center. They provide member services contact info, but they don’t have access to member accounts.
Member Services: To get the number for member services, consult your member ID card or visit aetna.com and sign in to your account.
Website Accessibility for the Disabled: 1-855-401-5713. This service is available from 9 a.m. to 5 p.m. ET, Monday through Friday. Those with a speech or hearing disability can use 711 through Telecommunications Relay Service.
Website Login Issues: 1-800-225-3375. This service addresses technical issues and is available from 9 a.m. to 5 p.m. ET, Monday through Friday.
Aetna Email Address
Aetna does not offer an email address for customer service, but you can contact them via phone, by mail, via their website contact form, or via one of their social media accounts.
Aetna Mailing Address
Perhaps you want to contact Aetna in a more formal manner and write a letter about any problems or questions you have. You can send your correspondence to the Aetna address below:
151 Farmington Ave
Hartford, CT 06105
The Aetna headquarters has been at this address since 1819; however, in late 2018, the company has plans to move their headquarters to New York City, so you’ll want to look them up later in the year to see if they have moved yet.
Aetna Customer Support Website
To contact a customer service representative through the website, visit https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm and log in to your account. The service is available from 8 a.m. to 6 p.m. ET, Monday through Friday.
Aetna Social Media Accounts
Aetna has a presence on all the major social media sites, and you may get an immediate answer if you visit one of them to ask a question or report an issue. Large corporations often have someone monitoring their social media accounts at all times. Simply visit any of the sites below to begin:
To reach out to the company via Facebook, visit https://www.facebook.com/aetna.
To reach out to the company via Twitter, visit https://twitter.com/aetna.
To reach out to the company via LinkedIn, visit https://www.linkedin.com/company/aetna.
To reach out to the company via YouTube, visit https://www.youtube.com/aetna.
To reach out to the company via Tumblr, visit http://aetna.tumblr.com/.
Aetna got its start in 1819 as Aetna Fire Insurance Company. It is a managed health care company that sells insurance policies, dental services, medical services, pharmaceutical services, behavioral health services, disability services, and long-term care services. These services are offered primarily through employer-paid benefit programs and through Medicare programs. In December 2017, CVS Health Corporation announced that it would purchase Aetna for $69 billion.
Aetna’s motto is: “Our people, our ability to innovate as a company, and our focus across the organization are helping to move us closer to our goal of building a healthier world, community by community. Our strength as a company will help us achieve our goals faster and deliver greater value to consumers.”