Covered California is an intermediary that helps individuals obtain health insurance in the state of California. As the number one source for federally subsidized health insurance in California, Covered California has tens of thousands of users. The organization has developed a multi-tiered customer care network to help customers find solutions to problems and make general inquiries. As a Covered California customer, you have a variety of different routes you can use get in contact with customer service – we’ll explore some of your options in more detail below.
Covered California Phone Number
One of the easiest ways to get in contact with Covered California is via their customer service number. If you’re having problems with an existing policy, or you need help finding information about a policy advertised on their marketplace, a customer service representative will be able to help you via telephone. If you have any form of enrollment inquiry, we highly recommend you use their customer service number. You can contact Covered California regarding any topic at 800-300-1506.
Their service centers hours are as follows:
Monday – Friday: 8:00AM – 8:00PM
Saturday: 8:00AM – 6:00PM
Covered California Email Address/Contact Form
Covered California does not offer a direct email address or contact form for their clients to use for customer support. Instead, they prefer their customer base to call them directly or use their live chat feature. This may be an inconvenience to many, but they do offer extended hours on their telephone service.
Covered California Mailing Address
If you would like to contact Covered California using a traditional mail service, you can send letters to their headquarters in Sacramento, California. A full mailing address is provided below:
1601 Exposition Blvd.
Sacramento, CA 95815
The United States of America
Covered California Live Chat
Covered California has an excellent live chat service if you want to speak with a live person about any customer service related issue that you may have. Waiting times are very short, but customer service representatives are not available 24/7. If you’d like to open the live chat portal, please head to https://coveredca.custhelp.com/app/chat/chat_launch.
Live chat hours are as follow:
Monday-Saturday: 8:00 AM – 4:00 PM
Covered California Customer Support Website
If you’re looking for a solution to a simple problem, you may be best to head to Covered California’s customer support website. The organization provides customers with the ability to find solutions to common issues on their website – not all problems will require you to speak to a live person. For a list of FAQs, head to the following website: https://www.coveredca.com/find-help/faqs/.
If you need help enrolling, Covered California provides video-based tutorials, you can find them at https://www.coveredca.com/find-help/videos-to-help-you-enroll/. Lastly, if you’re confused about terms related to health insurance, Covered California provides its customers with a glossary of useful terms at https://www.coveredca.com/glossary/.
Covered California Social Media Accounts
Many people prefer to contact customer support via social media. While Cover California’s most reliable customer service is available via telephone and live chat, they do respond to customer inquiries on social media. Given the complexity of many health insurance policies, we recommend that you use their primary avenues of communication instead of social media. Nonetheless, Covered California’s social media pages are provided below:
Covered California’s Facebook: https://www.facebook.com/CoveredCA/
Covered California’s Twitter: https://twitter.com/CoveredCA
Covered California’s LinkedIn: https://www.linkedin.com/company/covered-california
Covered California’s Google+: https://plus.google.com/+CoveredCA
About Covered California
Covered California is an online marketplace for insurance policies in the state of California. It can be used by both individuals and small business owners. The policies advertised on the site are given to users at federally subsidized rates – it’s a platform that is intended to help people obtain health care under the Affordable Care Act. The marketplace was founded in 2010 – it was the first of its kind in the United States. The California state government funds Covered California.