Covered California Customer Service Number

Covered California is an intermediary that helps individuals obtain health insurance in California. As the number one source for federally subsidized health insurance in California, Covered California has tens of thousands of users. The organization has developed a multi-tiered customer care network to help customers solve problems and make general inquiries. As a Covered California customer, you have a variety of different routes you can use to get in contact with customer service – we’ll explore some of your options in more detail below.

Covered California Phone Number

One of the easiest ways to contact Covered California is via their customer service number. If you’re having problems with an existing policy or you need help finding information about a policy advertised on their marketplace, a customer service representative will be able to help you via telephone. If you have any form of enrollment inquiry, we highly recommend you use their customer service number.

Covered California Phone Numbers: 1-800-762-9921 or 1-800-300-1506

Call these numbers for any enrollment questions or issues with your policy. Customer service representatives are available during extended hours, from Monday to Friday, 8:00 am to 8:00 pm, and Saturday from 8:00 am to 6:00 pm. Sundays are closed.

Covered California Mailing Address

For traditional mail inquiries or documentation submissions, use the following address.

Covered California Mailing Address: 

1601 Exposition Blvd.,
Sacramento, CA 95815

Covered California Live Chat

For real-time assistance during service hours, use the live chat feature available Monday through Saturday from 8:00 am to 4:00 pm.

Live Chat: Covered California Live Chat.

Covered California Customer Support Site

Access FAQs, video tutorials, and a glossary of terms related to health insurance on their official support site. You may find the answers you need without having to call in. 

Covered California Customer Support Website: Covered California FAQs

Covered California Social Media 

Many people prefer to contact customer support via social media. While Cover California’s most reliable customer service is available via telephone and live chat, they do respond to customer inquiries on social media. Given the complexity of many health insurance policies, we recommend using their primary communication avenues instead of social media. Nonetheless, Covered California’s social media pages are provided below:

• Facebook: CoveredCA on Facebook
• Twitter: CoveredCA on Twitter

Why Would Someone Need to Contact Covered California Customer Service?

• Enrollment Assistance: For help with enrolling in health plans, understanding open enrollment periods, and guidance on selecting suitable coverage.
• Plan Information and Changes: Inquiries about plan details, member services, updating personal information, or changing coverage.
• Billing and Financial Assistance: Questions regarding premium payments, financial help options like tax credits, and understanding excellent assistance.
• General Inquiries: For available information about health coverage options, eligibility criteria, and public health resources.

When Should a Customer Contact Them?

• During Enrollment Periods: To receive guidance on enrolling in health plans during open or special enrollment periods.
• For Immediate Assistance: With urgent questions or issues related to health coverage or difficulties with online services.
• Policy Management: To manage or update existing health insurance policies and inquire about coverage details.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

• Navigating Health Plans: Assistance in understanding different health plans available, including Sharp Health Plan, Health Net, and other options.
• Eligibility and Enrollment Queries: Information about Medi Cal program eligibility, enrollment processes, and understanding of various health care services.
• Financial and Billing Questions: Clarifications on financial assistance, premium costs, tax credits, and other billing-related inquiries.
• Resource and Information Requests: Access to community resource center, health care blog, and other public health information.

What Would Be Helpful to Know?

• Resource Availability: Knowledge about the community resource center and its range of public health services, including mental health.
• Online Tools and Resources: Utilizing the Covered California website for online help, including tools for comparing plans and calculating potential financial assistance.
• Expert Assistance: The availability of certified insurance agents and any certified enrollment counselor for personalized guidance and support.
• Updates on Health Care Laws: Staying informed about changes in healthcare laws, particularly the Affordable Care Act, and how they affect insurance coverage in California.

These platforms may not be the most efficient for resolving complex insurance issues, but they can be used for general inquiries and updates.

About Covered California

A state-run exchange offering insurance plans at federally subsidized rates, Covered CA, aims to simplify obtaining health coverage by any California department. Established in 2010, it has since been a model for state-run healthcare exchanges in the United States.

For detailed guidance, whether it’s understanding your coverage options, getting financial assistance, or navigating the enrollment process, Covered California’s customer service is designed to provide support.

Covered California Headquarters Location Map