IEHP Customer Service Number

If you are a member of IEHP, the IEHP customer service number might be helpful if you have any questions about your health plan, IEHP-covered member services, coverage transparency, privacy practices, and more. IEHP is one of California’s most recognized health plan providers, and they were the first organization to work with Medi-Cal members and plans. If you use them for your health plan, it’s important to know you can contact them if you run into any problems with member services. IEHP has a range of different customer service contact points that you can use if you have questions or want to understand your healthcare options better.

IEHP Customer Service Number

If you want to speak with a live person at IEHP, the best option is to call their customer service number. IEHP has several customer service numbers that you can contact; the one you choose will depend on the type of member you are. For instance, Medi-Cal members use a different phone number than those calling about IEHP DualChoice member services. When you call the IEHP customer service number, you can ask about your current plan’s covered healthcare services, how to find your ID card number, billing issues, available doctors, medication coverage, online account issues, or any other IEHP-related questions.

• Customer Service for Medi-Cal Members: 1-800-440-4347
• Customer Service for IEHP DualChoice Member Services: 1-877-273-4347
• Customer Service for IEHP Covered Member Services: 1-855-433-4347

Hours of Operation for All Customer Service Numbers: 7 am-7 pm, Monday-Friday; 8 am-5 pm, Saturday-Sunday

If you have general inquiries about IEHP health insurance or their care services, you’ll call a different number.

Customer Service for IEHP General Inquiries: 1-909-890-2000. This line is available 8 am-5 pm, Monday-Friday.

Providers contact different numbers to check coverage for patients, request provider contracting forms, talk about compliance issues, and handle other patient health care services.

Customer Service for IEHP Providers: 1-909-890-2054. This line is available 8 am-5 pm, Monday-Friday.

IEHP Email Address

IEHP has a few different email addresses for their members and providers to get additional support. This can be a helpful contact method when you need to contact IEHP outside of their normal business hours. You can use the email address to ask about IEHP health plans, find a participating urgent care facility, request information about IEHP prospective plans, or learn about coverage networks, including doctors, eligible procedures, and rates. 

If you’re a member, send emails to MemberServices@iehp.org.

Providers should email ProviderServices@iehp.org.

IEHP Mailing Address

If you would like to send mail to IEHP, you can do so by sending letters to their head office in California. While this isn’t the best way to contact IEHP, they do welcome correspondence in writing in specific circumstances, like writing a letter to cancel a plan or sending requested documents if you don’t have a fax or scanner available. To send IEHP letters, address them to the full mailing address provided below:

Inland Empire Health Plan 

PO Box 1800 

Rancho Cucamonga, CA 91729-1800

IEHP Texts

For customer convenience, IEHP offers text support that members can use when they have questions about their online account, an urgent care service, a partnered facility, or Medi-Cal eligibility. To sign up, text HEALTHY to 90902. If you experience any issues signing up for the texting program, you can email texthelp@iehp.org for assistance.

IEHP Customer Support Website

IEHP doesn’t have a robust customer support website, but they do have some information online that can help you better understand their products and what they have to offer, whether you want to learn about Medi-Cal benefit options or get more information about the member portal. If you head to the customer support website, you’ll find all the information you need related to being an IEHP member. 

IEHP Customer Support Website: https://ww3.iehp.org/en/members/ 

IEHP Social Media Accounts

IEHP has plenty of social media accounts you can use to interact with the company. They post educational resources via social media to help their customers better understand the healthcare industry and their products, like IEHP DualChoice and what your plan might cover at an urgent care clinic. They also have a YouTube channel that posts educational material to their followers. If you want to contact IEHP via social media, you can send them a direct message on most of their accounts. 

• Facebook: https://www.facebook.com/IEHP.org/
• X/Twitter: https://twitter.com/IEHP_healthcare 
• LinkedIn: https://www.linkedin.com/company/iehp
• YouTube: https://www.youtube.com/channel/UCrX2w-mgNlvOmyLSBgGCP5A
• TikTok: https://www.tiktok.com/@iehp_healthcare 
• Instagram: https://www.instagram.com/iehp_healthcare/ 

About IEHP

IEHP is one of California’s most well-known non-profit health care plan organizations featuring robust IEHP member services for each covered California plan. The organization started operating in 1996 with its headquarters located in Rancho Cucamonga, California. IEHP provides health plans on a provider network that includes over 6,000 healthcare professionals from San Bernardino to Fresno. IEHP provides health care plans to thousands of California residents, making it one of the fastest-growing health care plans in the region. The organization partners with Medicare and Medi-Cal to manage their healthcare plans for low-income residents. Members can also visit the convenient IEHP member portal login to manage their accounts electronically, giving them access to their health insurance at their fingertips.

IEHP Headquarters Location Map