MA Health Connector Customer Service Number

The MA Health Connector customer service number was established explicitly to ensure that thousands of customers could take advantage of the new paradigm in health care. Every year, they connect thousands of customers who are new to health insurance or who are just coming of age to a policy that will benefit them.

Ma Health Connector Customer Service Number

When the Affordable Care Act was passed, it was important that the nation quickly adjust and prepare to help thousands of customers transition to a health insurance plan that worked for them. Without the coordination and care of support staff like those at MA Health Connector, this transition simply wouldn’t have been possible. If you have concerns about your health care plan coverage, need to know what’s on your formulary, or otherwise have questions about your services, feel free to connect through this phone number.

MA Health Connector Customer Service Number: 1-800-841-2900

Mass Health Connector Mailing Address

The headquarters of the MA Health Connector is located on Portland Street in Boston. From here, they manage all the concerns of the state’s health customers and ensure that everyone has access to excellent healthcare.

MA Health Connector Mailing Address:

133 Portland Street,
Boston, MA 02114

Ma Health Connector Email Address

If you have a non-personal question to ask the support staff at MA Health Connector, you can send it through this non-secure email. It explicitly states that no personal member-related issues are to be transmitted through this email as it is not secure.

MA Health Connector Email Address: providersupport@mahealth.net

Ma Health Connector Customer Support Website

Are you looking for information about your health care plan and don’t know where to turn? Do you need a MassHealth Application and aren’t sure where to get one? Maybe you need to find information about the Children’s and MassHealth medical security premiums. You can turn to this website to get everything you need to know to take advantage of the MA Health Connector’s offerings. You don’t have to wonder about eligibility or when you no longer qualify for your parent’s insurance, you can check the information here. 

MA Health Connector Customer Support Site: http://www.mass.gov/eohhs/gov/departments/masshealth/contact-masshealth.html 

Ma Health Connector Blog

The MA Health Connector Blog is also their pressroom, and there you can find updates about what to do when you no longer qualify for your parent’s insurance plan, as well as guides about words you need to know to understand your insurance policy and what it can do for you. From articles explaining what a deductible and co-pay are to the various plans you can take advantage of, you’ll find regularly updated items here. 

MA Health Connector Blog: https://www.mahealthconnector.org/about/pressroom/connector-updates

Ma Health Connector Social Media

Want to get notified when the walk-in center and customer service line may be being impacted? Have significant questions about health insurance and want to know where you can get answers? Eager to find out what the Connector has to offer you? Just follow their social media channel, and you’ll get regular updates about their services every day.

• Twitter: https://twitter.com/healthconnector

Who Needs to Contact MA Health Connector?

MA Health Connector serves a vital role for residents of Massachusetts, particularly those navigating the complexities of health insurance. Individuals and families seeking affordable health coverage, those experiencing life changes affecting their insurance needs, and residents coming of age requiring their policy are primary users of this service. Additionally, business owners looking to provide health benefits to employees, individuals losing MassHealth coverage, or anyone facing changes in their financial or disability status may need to contact MA Health Connector.

Why Would Someone Need to Contact Them?

Individuals may need to contact MA Health Connector for a multitude of reasons related to health insurance, including:

• Enrollment Assistance: Guidance through the open enrollment process or during a special enrollment period due to life events such as marriage, birth, or loss of other coverage.
• Coverage Information: Inquiries about the details of health coverage options, understanding different health plans, and determining eligibility for MassHealth or Health Safety Net.
• Account Management: Help with managing accounts, addressing concerns with MassHealth notices, and assisting with the redetermination process to maintain coverage.
• Financial Assistance: Questions about premiums, financial assistance options for lower-income families, or understanding how changes in income affect eligibility and coverage.
• Behavioral and Oral Health Services: Seeking information on included health services such as mental health support and oral health care within their coverage plans.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

The customer service team at MA Health Connector can assist with:

• Navigating the Website: Technical support for using the Massachusetts Health Connector website, including account creation and document upload.
• Understanding Insurance Terms: Clarification of health insurance terminology like deductibles, co-pays, and out-of-pocket maximums.
• Policy Changes: Support for current members facing changes in their coverage needs or updating personal information due to life changes.
• Application Process: Assistance with the application process for new members, including those applying for the first time or transitioning from MassHealth to another plan.
• Dispute Resolution: Help in resolving disputes related to coverage, billing, or the denial of benefits.

About Ma Health Connector

When the health care system of Massachusetts was overhauled, the MA Health Connector came into existence to help facilitate the connection of incredible private health care plans to the residents of Massachusetts. Ever since, this fine institution has been working to connect those in need of health care with those who provide it, whether you’re unemployed and looking for a health care plan that is both free and beneficial or is a business owner looking for options to offer your employees, the MA Health Connector will be your gateway to those services.

MA Health Connector Headquarters Location Map