Progressive is an insurance company that provides numerous ways for its customers to get in touch. We will discuss which number to call, and which option to select, depending on whether you need to make a claim, update billing details, get a quote, or any other matter.
There are also multiple methods to get in touch with the company via the internet. We will find out what these are and their estimated turnaround times.
Progressive Customer Service Number
Progressive’s 24/7 Customer Service number is 1-800-776-4737. This number can put you through to a range of different departments, so it’s important to select the right menu option.
If you believe that you have been a victim of fraud or identity theft, then call 1-888-288-0770. This will put you in touch with the company’s security department, where a specialized operator will access the situation and tell you what to do should a crime have been perpetrated.
Progressive Contact Form
To ask a non-urgent question simply log into your account at https://www.progressive.com. You can then use the contact form to send a message. This is mainly for the benefit of those who aren’t available during the company’s live chat hours.
If you don’t have an account with Progressive, then you can still use the contact form without logging in. Visit https://www.progressive.com/contact-us/ and then scroll about a third down the page to select the “email us without logging in” option. This will bring up a contact form where you will be required to enter your name, address, and then your message.
Keep in mind the average response time to messages is five business days.
Progressive Live Chat Support
Live chat support is available for customers who have a current policy with Progressive. All that is required is to visit https://www.progressive.com and log into your account. You can then receive support from a real person using the website’s instant messenger system. Consultants generally reply to each message within seconds and are friendly, knowledgeable, and professional.
This communication method is ideal for people who have questions about the terms of their current policy or have questions about their billing plan. It is not recommended for those that wish to make a claim or report an incident (people in these situations are better off making a phone call or submitting a claim directly through their online policy account).
Live chat support is available Monday to Friday from 5 am to midnight EST.
Progressive Customer Service Website
The answers to common questions, such as “Why did my rate change?” and “How do I cancel my policy?” can be found at https://www.progressive.com/contact-support/.
For more comprehensive information it’s best to login to your policy account (if you have one). This is where you can make use of 24/7 self-service and access detailed information about your policy.
Progressive Social Media Accounts
Progressive has a range of social media accounts.
You can visit their Facebook page at https://www.facebook.com/progressive/. They have regular updates involving videos and photos. You can also send them a message and receive a reply within a few hours.
For Twitter, visit https://twitter.com/Progressive.
For YouTube, visit https://www.youtube.com/channel/UCzX4gPZ9x1iK29lv_sHhuDQ.
For LinkedIn, visit https://www.linkedin.com/company/progressive-insurance.
For Google+, visit https://plus.google.com/+progressive.
Progressive is an insurance company that was co-founded by Jack Green and Joseph M. Lewis in 1937. Since then it has developed into one of the biggest providers of car insurance in the US. It also provides home insurance and insures motorcycles, boats, and commercial vehicles.
The company has a history of being highly innovative. It is responsible for starting the first drive-in claims office. Other innovations include being the first insurance company to have a website, the first insurance company to offer real-time online policy purchases, and the first major US-based insurance company to offer an Android app specifically designed for car insurance.
The company’s headquarters are located at 6300 Wilson Mills Rd, Mayfield Village, Ohio 44143.