Commonly referred to as “The General,” The General Automobile Insurance Services, Inc is a subsidiary of the PGC Holdings Corp. As part of this auto insurance family, The General focuses on providing insurance options for customers who are calculated to be at higher risk. While The General remains a separate brand, it is now owned by American Family Insurance.
The General Customer Service Number
This is the primary form of contact for concerns related to your policy with The General. It also serves as a sales line for new customers. Speaking to an agent can get you information about their plans, rates, alternative forms of coverage, making payments, and how to file claims when the time comes. While the number for discussing claims has limited hours, there is a 24/7 hotline available for submitting new claims.
The General Customer Service Number: 844-328-0306
Customer Service Hours
Mon – Thu: 7 am to 9 pm
Friday: 7 am to 8 pm
Saturday: 8 am to 4 pm
Claims Department: 800-280-1466
Available 24/7 for filing claims. Existing claims must call M-F 8 am – 5 pm E/PST.
Report suspected fraud at 800-280-1466 Ext 1115
If you’d rather be contacted by phone about their services, you can request a phone contact through this link. You can also request that you be contacted by email to handle your concerns with The General. The drop-down on this page provides options to reach out regarding: Billing and payments, claim processing, their mobile app, changes in your policy, questions about purchasing a policy, and errors on their website.
The General Customer Service Schedule a Call: https://www.thegeneral.com/about/contact/
The General Customer Service Mailing Address
In the event that documentation is needed in a physical format, you can use the below address to reach out to The General. This address is their headquarters. It is best not to reach out to this address by mail unless instructed to do so by a representative.
The General Customer Service Mailing Address: 6000 American Parkway Madison, WI 53783‑0001
The General Customer Service Email Address
The General makes it possible to begin the claim submission process by reaching out to them via email. This email address is specifically for requesting information about existing claims. Starting new claims is best done via their phone number hotline. Additional information about existing claims can be provided through the below address.
The General Customer Service Email Address: Claims@thegeneral.com
The General Customer Service Help Center
The help center contains a significant amount of information about the products and services provided by The General. Through this link, you can learn about their policies, how to process claims, what to do in the event of an accident, and much more.
The General Customer Service Help Center: https://www.thegeneral.com/help-center/
The General Customer Service Live Chat
The General offers Live Chat services through the following link. Simply click the live chat link at the top of the screen, and you’ll be greeted with a digital assistant. Immediately type ‘agent’ to speak to a living person. Wait times are often short, just a few minutes long.
The General Customer Service Live Chat: https://www.thegeneral.com/about/contact/
The General Customer Service Contact Us Form
The contact us form provides a great way to contact The General about any issues you have with the website or their services. Simply fill out the form, select the type of feedback you’re providing, and add your questions and comments at the bottom.
The General Customer Service Contact Us Form: https://www.thegeneral.com/about/contact/
The General Customer Service Mobile App
The General mobile app is a powerful and convenient way of using your insurance. You can check up on your policy, get your policy number, provide verification of your insurance, and track your last payments. You can even split up payments if you want them to come from two sources or add an automatic payment option. You can also check and see who’s covered on your plan and what vehicles are included. It also gives you the ability to conveniently track and receive updates on any existing claims. It’s an incredibly convenient resource for The General customers.
The General Customer Service Social Media
The General uses its social media platforms to keep in contact with its customers and provide updates about its services. Through these platforms, you can keep up with the newest policies and services provided by The General. You can also get information about how to process a claim, what to include, and much more.
About The General
The Permanent General Agency was established in 1963, eventually becoming the Permanent General Assurance Corporation (PGAC). Forty-nine years later, in 2012, this company and all of its affiliates would merge under the name “The General .”This company’s headquarters is in Nashville, TN. While it provides a digital storefront to serve customers anywhere, it has physical storefronts in Louisiana. Internal offices can be found in Texas, Ohio, Georgia, Florida, Colorado, California, and Arizona.
Customer Service Number: 844-328-0306
Address: 6000 American Parkway Madison, WI 53783‑0001
Contact Points: Social media, phone, email, live chat
Services Supported: Auto insurance