SiteGround has excellent live chat support (i’ve used it multiple times, and wait time is 1-2 minutes). They also have very helpful 24/7 phone support – 1-866-605-2484.
In just twelve years of existence, SiteGround has become widely known and accepted in the hosting industry. While providing their customers with unique in-house WordPress speed and security solutions to make their site as fast and secure as possible, they are also one of the well-organized sites that prioritizes customer support. In fact, their customer service department is the reason SiteGround is recommended for beginners.
SiteGround has received a lot of praises from their users and reviewers alike for offering premium services. They provide the fastest, most reliable and secure web hosting services. However, some would argue that they are expensive than their competitors like GoDaddy. That’s undeniable. But, the exceptional uptime, site speed, and support, more than make up for extra 30-50% in monthly costs, for websites that require speed and reliability.
If you have decided to seek the services of SiteGround and wanted to get in touch with their customer representatives, here’s a comprehensive review of their customer service department.
From SiteGorunnd Support page – https://www.siteground.com/support, there are three options that their customer can use to get help from customer agents: Live Chat, phone, and tickets. SiteGround Customer care team are available 24/7 and are dedicated to helping their customers solve their problems in real time.
If you are just getting started, you may want to send your query through the support ticket. To access the support system, SiteGround customer will need to log in to their respective accounts. The good thing about this option is that it’s responsive. If you have an emergency, you don’t have to worry – you’ll receive responses to your concerns in just a few minutes
SiteGround Live Chat is another option. SiteGround Live Chat customer representatives are working round the clock and will get your issue solved faster. The waiting time to connect to a representative is approximately 10 seconds. Here, you can ask both general customer support to technical questions. For instance, if you’ve accidentally deleted your website or messed up your WordPress Install or trying to work out a. htaccess 301 redirect but cannot get it to work.
Lastly, would be contacting SiteGround customer services via phone. Phoning SiteGround should be a problem. This option is available 24/7 and the waiting time is less. The company has some of the most helpful, and support technicians who will answer any questions you might be having via phone. To send a complaint or get answers using SiteGround helpline, call 1-866 605 2484.
Another point to bring to your attention about SiteGround is that they have made their support team more human by putting up personal profiles, pictures, details about technical background, specific areas of expertise, work experience, etc. of all their support staff. This is a sure indication that they value their customers and want to it’s a friendly touch that is definitely liked by most of their customers.
Here’re SiteGround’s social media sites
SiteGround is one of the reputable WordPress hosts providers. Founded in 2004, SiteGround is very well organized and has received a lot of praises from their users for offering premium services. The company provides unique in-house WordPress speed and security solutions to their customers making their sites as fast and secure as possible. It is also one of the hosting companies that have the best customer services. SiteGround also offers automatic upgrades, built-in WP caching, CDN, one-click staging and GIT version control. They are also known to provide location specific hosting with 3 data centers in USA, Europe, and Singapore.